Terms of Service

Announcement Date: January 25, 2024

Effective Date: February 1, 2024

Chapter 1: General Provisions

Article 1 (Purpose)

The purpose of these Terms and Conditions is to prescribe the rights, obligations, and responsibilities of Orozy Games Co., Ltd. (hereinafter referred to as the "Company") and the service users, and other necessary matters concerning the use of the game services and incidental networks, websites, and other services (hereinafter referred to as the "Service") provided by the Company.

Article 2 (Definition of Terms)

1. The definitions of terms used in these Terms and Conditions are as follows:

   • "Company" means the business operator providing services through online or mobile devices.

   • "Member" means a person who enters into a service use contract in accordance with these Terms and Conditions and uses the services provided by the Company.

   • "Account" means the information set by which the Company identifies and recognizes a Member for the purpose of providing services.

   • "Open Market" means an e-commerce environment established to allow the installation of and payment for game content on mobile devices.

   • "Temporary Member" means a person who provides only limited information and uses only a portion of the services provided by the Company.

   • "Probability-type Item" means any item purchased for a fee whose performance, effect, or type is determined by probabilities set within the game.

   • "Mobile Device" means a device capable of downloading or installing content, such as mobile phones, smartphones, PDAs, and tablets.

   • "Account Information" collectively refers to information provided by the Member to the Company, such as member number, external account info, device info, nickname, profile picture, and friend list, as well as game-use information (character info, items, levels, etc.) and payment information.

   • "Content" means all digital materials produced by the Company (games, network services, applications, game money, items, etc.), whether paid or free.

   • "Application" means all programs downloaded or installed through mobile devices to use the services provided by the Company.

   • "Game Service" means the games provided by the Company and all incidental services.

2. Definitions of terms not specified in Paragraph 1 shall be governed by relevant laws and individual service policies, and those not specified therein shall follow general commercial practices.

Article 3 (Provision of Company Information)

The Company shall display the following items within the Game Service for easy recognition. The Privacy Policy and Terms may be provided through a linked screen:

1. Trade name and Representative's name

2. Business address (including the address for handling member complaints)

3. Telephone number and E-mail address

4. Business registration number

5. Mail-order business report number

6. Privacy Policy

7. Terms of Service

Article 4 (Effectiveness and Amendment of Terms)

1. The Company shall post the Terms within the Game Service or on a linked screen. Important contents such as service suspension, withdrawal of subscription, refunds, termination, and disclaimers shall be clearly indicated in bold, color, or symbols.

2. If the Company amends the Terms, it shall post the effective date and reasons for the amendment at least 7 days prior to the effective date. For unfavorable or significant changes, the notice shall be posted 30 days prior and notified individually according to Article 27, Paragraph 1.

3. If the Member does not express refusal by the effective date, despite being notified that silence will be deemed as consent, the Member shall be deemed to have agreed to the amended Terms. Members who disagree may terminate the service contract.

4. The Company shall take measures to allow Members to inquire and receive responses regarding the contents of the Terms.

5. The Company may amend these Terms within the scope that does not violate relevant laws such as the "Act on the Consumer Protection in Electronic Commerce," "Act on the Regulation of Terms and Conditions," and "Game Industry Promotion Act."

Article 5 (Conclusion and Application of Use Contract)

1. The use contract is concluded when a person who wishes to become a Member (hereinafter "Applicant") agrees to the Terms, applies for service use, and the Company accepts the application.

2. The Company shall, in principle, accept applications. However, the Company may refuse acceptance if:

   • The application contains false information or fails to meet requirements.

   • Services are accessed through abnormal or circumvented methods from countries where the Company does not provide service.

   • The application is for the purpose of activities prohibited by the "Game Industry Promotion Act" or other laws.

   • The application is intended to disrupt social order or public morals.

   • The application is for commercial or fraudulent purposes.

3. The Company may defer acceptance until the issue is resolved if:

   • There is no capacity in the Company’s facilities or technical obstacles occur.

   • There is a failure in the service or payment systems.

4. If it is discovered later that the application met a reason for refusal, the Company may restrict use or terminate the contract.

Article 6 (Rules Outside the Terms)

Matters not specified in these Terms shall be governed by relevant laws (Electronic Commerce Act, Game Industry Act, etc.) or general commercial practices.

Article 7 (Operation Policy)

1. Matters necessary to apply the Terms may be set as the "Operation Policy."

2. The Company shall post the Operation Policy within the Game Service.

3. Amendments to the Operation Policy follow the procedures in Article 4, Paragraph 2. However, if the change does not affect the Member's rights/obligations or is within a predictable range, prior notice is sufficient.

Chapter 2: Personal Information Management

Article 8 (Protection and Use of Personal Information)

1. The Company strives to protect personal information in accordance with the Privacy Policy and relevant laws. The Company's policy does not apply to linked services provided by third parties.

2. Depending on service characteristics, non-identifying information (nicknames, character photos, status) may be disclosed.

3. The Company will not provide personal information to third parties without consent, except as requested by state agencies under law.

4. The Company is not liable for damages caused by the leakage of personal information due to the Member's fault.

Chapter 3: Obligations of the Parties

Article 9 (Obligations of the Company)

1. The Company shall faithfully comply with relevant laws and these Terms.

2. The Company shall maintain a security system to protect personal information and comply with the Privacy Policy.

3. The Company shall do its best to repair or restore facilities/data in the event of equipment failure or data loss during service improvement, unless caused by force majeure.

4. The Company shall clearly post information on the types and probabilities of "Probability-type Items" within the game or official community.

Article 10 (Obligations of the Member)

1. Members shall not:

   • Provide false information.

   • Trade or gift cyber assets (ID, characters, items) through unauthorized methods.

   • Impersonate Company staff or others.

   • Use stolen payment methods or IDs.

   • Use the service for gambling, obscene activities, or commercial advertising.

   • Exploit bugs or distribute viruses/malicious code.

   • Reverse engineer, hack, or modify the application/server.

2. Members are responsible for managing their accounts and devices. The Company is not liable for damages caused by the Member allowing others to use their account.

3. Members must set and manage payment passwords to prevent unauthorized purchases.

Chapter 4: Service Use and Restrictions

Article 11 (Provision of Service)

1. Service begins immediately upon contract conclusion, though some services may start on a specified date.

2. The Company may differentiate use (time, frequency, scope) by member level.

Article 12 (Use of Service)

1. Services are provided during hours set by the Company's policy.

2. The Company may suspend service for maintenance, system failure, or national emergencies. Advance notice will be given unless urgent.

3. Additional data charges from mobile carriers may apply when downloading or using the service.

4. Services may not function properly if the Member changes devices, phone numbers, or uses roaming.

Article 13 (Change and Suspension of Service)

1. The Company may change services for operational or technical needs, with prior notice.

2. If service is discontinued due to business termination, merger, or severe profit deterioration, the Company shall notify Members 30 days in advance.

3. Unused paid items will be handled according to the "Content User Protection Guidelines."

Article 14 (Collection of Information)

1. The Company may store and view chat logs for dispute resolution or maintaining order. Third parties may only view this information if authorized by law.

2. The Company may collect device information (OS, specs) to improve service quality.

Article 15 (Provision of Advertisements)

1. The Company may place ads within the service and send ad-related info (E-mail, SMS, Push) to Members who have consented.

2. The Company is not liable for third-party ads or services linked via banners.

Article 16 (Ownership of Copyright)

1. Copyright and intellectual property rights for content produced by the Company belong to the Company.

2. Members may not use the Company's intellectual property for commercial purposes without prior consent.

3. By uploading "User Content" (text, images, sounds), the Member grants the Company the right to use, edit, and distribute it without limit in time or region.

4. The Company may delete posts that violate Article 10 without notice.

Article 17 (Purchase and Use of Paid Content)

1. Paid content can only be used on the device where it was purchased.

2. The use period is as specified at the time of purchase.

Article 18 (Service Restrictions)

1. If a Member violates obligations, the Company may:

   • Restrict certain rights (e.g., chat).

   • Restrict account use for a period or permanently.

   • Restrict the Member’s access to the game.

2. The Company may suspend an account during investigations into hacking or illegal program use.

Article 19 & 20 (Procedures for Restriction and Appeal)

1. The Company must notify the Member of the reason, type, and duration of the restriction and how to appeal.

2. Members may appeal within 14 days of the notice. The Company will respond within 15 days.

Chapter 5: Withdrawal, Refunds, and Termination

Article 21 (Payment)

1. Payment follows the policies of the Open Market or mobile carrier.

2. Prices in foreign currencies may differ due to exchange rates and fees.

Article 22 (Withdrawal of Subscription)

1. Members may withdraw their purchase within 7 days of the purchase/availability date.

2. Withdrawal is NOT possible for:

   • Items used immediately upon purchase.

   • Items obtained for free through gameplay.

   • Items where "opening" determines the outcome (Loot Boxes/Probability-type items).

   • Bundled items where a portion has been used.

3. If content differs from the advertisement, Members may withdraw within 3 months of availability or 30 days of discovery.

4. For minors, the contract may be canceled by the minor or a legal guardian if consent was not obtained, unless the minor used deceptive means to appear as an adult.

Article 23 (Refund of Overpayments)

1. The Company will refund overpayments. If caused by the Member's fault, the Member bears the processing costs.

2. Refunds follow Open Market policies (Google, Apple, etc.).

Article 24 (Termination of Contract)

1. Members may terminate the contract at any time by withdrawing from membership. Data will be deleted and non-recoverable upon expiration of the storage period.

2. The Company may terminate the contract if the Member commits a serious violation of the Terms.

Chapter 6: Damages and Disclaimers

Article 25 (Damages)

1. If a party causes damage by violating the Terms, they are liable for compensation, unless there was no intent or negligence.

2. For damages caused by a third-party service provider (affiliate), that provider is liable.

Article 26 (Limitation of Liability)

The Company is not liable for:

1. Force Majeure (natural disasters).

2. Service maintenance/construction (unless caused by the Company's negligence).

3. Service obstacles caused by the Member's intent/negligence.

4. Reliability of info/materials posted by Members.

5. Transactions/disputes between Members or with third parties.

6. Damages from free services (unless there is gross negligence).

7. Loss of expected profits or loss of game data (EXP, items, money), unless caused by the Company's negligence.

8. Third-party payments caused by the Member's failure to manage passwords.

9. Data loss for "Temporary Members" due to device changes or app deletion.

Article 27 (Notice to Members)

1. Notices may be sent via E-mail, in-game message, or SMS.

2. For all members, a notice posted for 7+ days in the game or a pop-up screen substitutes individual notice.

Article 28 & 29 (Governing Law and Dispute Resolution)

1. These Terms are governed by the laws of the Republic of Korea.

2. The Company shall operate a dedicated team to handle member complaints promptly.

< Addendum >

These Terms and Conditions shall take effect on February 1, 2024.