Privacy Policy

OLO-G Games Inc. (hereinafter referred to as the 'Company') establishes the following Privacy Policy in accordance with the Personal Information Protection Act to protect the personal information and rights of users and to smoothly handle user grievances related to personal information.

1. Items of Personal Information Collected and Collection Method

Items of Personal Information Collected

The Company collects and uses personal information for the following purposes:

• Account Linking and Login

  • Apple/Google Account Linking: Email address, user identification number

  • Email Address Linking: Email address, password

• Customer Consultation and Service Support

  • Required: Email address, User ID (PID), game version, OS version, device information

  • Optional: Screenshots (for error verification), payment receipt number (for payment-related inquiries)

• Information Automatically Collected During Service Use

  • Device information (model name, OS information, unique device identifier, advertising identifier (ADID/IDFA)), IP address, service usage records, access logs, payment records, in-game data (character status, item acquisition/usage history, etc.)

* The above information may be generated and collected during the service use process for purposes such as providing stable services, protecting accounts and items, complying with laws, and preventing fraudulent users.

* In cases where it is inevitably necessary for payment, etc., during the use of free/paid services (recovery, refund, etc.), email addresses, purchase history details, and proof of real name or family relationship (to verify payments made by someone other than the user) may be collected.

Collection of Personal Information of Children Under 14

The Company does not, in principle, collect personal information from children under the age of 14 who require the consent of a legal representative. If a legal representative requests the withdrawal of a child from the Company's service, the Company will provide guidance on the withdrawal process. If processing a child's personal information is unavoidable to handle a user's request, the Company will obtain the consent of the legal representative and destroy the information without delay once the task is completed.

Personal Information Collection Method

• Collection through consent procedures during service registration

• Collection during the receipt of customer inquiries and consultations

• Automatic generation and collection during the process of using the service

2. Purpose of Processing Personal Information

The Company processes personal information for the following purposes. Processed personal information will not be used for purposes other than those listed below. If the purpose of use changes, necessary measures, such as obtaining separate consent in accordance with Article 18 of the 「Personal Information Protection Act」, will be implemented.

• Service Provision and Operation: Providing game content, account verification, identity authentication, and prevention of fraudulent use.

• Customer Service: Handling complaints, delivering notices, and providing payment refunds and recovery services.

• Marketing and Advertising: Informing about new services, delivering event information, and providing customized advertisements (utilizing advertising identifiers).

• Service Improvement: Optimizing services and developing new features through usage pattern analysis.

3. Provision of Personal Information to Third Parties

The Company processes users' personal information only within the scope specified in "2. Purpose of Processing Personal Information." Personal information is provided to third parties only when it falls under Articles 17 and 18 of the 「Personal Information Protection Act」, such as the user's consent or special provisions of the law.

4. Retention and Use Period of Personal Information

The Company processes and retains personal information within the period of retention and use in accordance with statutes or the period agreed upon when collecting personal information from the data subject.

The retention and use periods are as follows:

1. Service Usage Records

   • Reason: Management of withdrawn members, prevention/management of service-related disputes, prevention of fraudulent use

   • Period: 1 month from the date of membership withdrawal

2. Customer Consultation Records

   • Reason: Management of customer complaint handling history and prevention of subsequent disputes

   • Period: 3 years from the date of completion of consultation

3. Records on Contracts, Withdrawal of Subscription, Payment, and Supply of Goods

   • Reason: Act on Consumer Protection in Electronic Commerce, etc.

   • Period: 5 years

5. Destruction of Personal Information

The Company destroys personal information without delay when it becomes unnecessary, such as the expiration of the retention period, achievement of the processing purpose, or withdrawal of consent.

If personal information must continue to be preserved under other laws despite the expiration of the retention period or achievement of the processing purpose, the information is moved to a separate database (DB) or stored in a different location.

Destruction Procedure and Method:

• Procedure: The Company selects personal information for which a reason for destruction has occurred and destroys it.

• Method: Information recorded/stored in electronic file format is destroyed so that the records cannot be reproduced. Information recorded/stored in paper documents is destroyed by shredding or incineration.

6. Entrustment of Processing and Overseas Transfer

To provide smooth game services, the Company entrusts the processing of personal information to the following overseas entity:

• Trustee: Amazon Web Services Inc.

• Contact: https://aws.amazon.com/ko/contact-us/

• Purpose: Service registration and use, provision of cloud services

• Period: Until the termination of the entrustment contract

The Company specifies responsibilities such as the prohibition of processing personal information beyond the purpose of the entrusted work, technical/managerial protection measures, restrictions on re-entrustment, and management/supervision of the trustee in documents such as contracts in accordance with Article 26 of the 「Personal Information Protection Act」.

7. Rights of Users and Legal Representatives and How to Exercise Them

Users may exercise their rights, such as requesting access to, correction of, deletion of, or suspension of processing their personal information, and withdrawing consent at any time.

• Users under 14 may exercise their rights directly or through a legal representative.

• Rights can be exercised by contacting the Personal Information Protection Officer via writing or email, and the Company will take action without delay.

• The Company verifies whether the person making the request is the user themselves or a legitimate representative.

8. Measures to Ensure the Safety of Personal Information

OLO-G Games Inc. takes the following technical, managerial, and physical measures in accordance with Article 29 of the Personal Information Protection Act:

• Regular Self-Audits: Conducted quarterly to ensure the safety of personal information handling.

• Minimization and Training of Staff: Access is limited to essential personnel only, with regular training provided.

9. Personal Information Protection Officer

The Company has designated a Personal Information Protection Officer to oversee personal information processing and handle user complaints and damage relief.

Personal Information Protection Officer

• Name: Joonyoung Kwon

• Position: CEO

• Phone: 010-2587-4082

• Email: cs@olo-g.com

10. Changes to the Privacy Policy

This Privacy Policy is effective from February 1, 2024.

If there are any changes to the Privacy Policy, the Company will notify users through the website or the application at least 7 days before the revision takes effect.

• Announcement Date: January 25, 2024

• Effective Date: February 1, 2024